Moving from Eircom Talktime to Utv

L

Lance

Registered User
Messages
27
Has anybody moved from Eircom Talktime to Utv for landline calls? How long did the process take? Anything else to watch out for?
 
Hi lance,

Did this about 3 months ago via the UTV website. No hassle and didn't even know it had changed till I got a letter from UTV telling me so. My last 2 UTV bills were 3 eur and 8 eur. Still have the rental from Eircom but I believe I have saved 40-50 euro over the 2 months billed.
Gets the thumbs up from me anyway
 
Took a few months to get single billing when eircom were still dragging their feet on this about this time last year. I attempted to sign my mother onto it from Smart but the account number was rejected because it wasn't an eircom one as expected and I am still trying to resolve this with UTV. Their support/feedback can be patchy in my experience but I'm happy enough with the voice and broadband service.
 
Great deal, my phone bills went way down and my usage went up, I made more calls as I knew they were free.
 
i moved just over a year ago but still have landline with eircom expect it to change soon, it is the best move I ever made my phone calls and internet most months work out at €20 and that includes 4 calls each week to UK, I changed via utv web site and they informed me when calls finished with eircom no problem so far
 
Marcecie said:
i moved just over a year ago but still have landline with eircom expect it to change soon
Click to expand...
Do you mean that you still don't have single billing (i.e. UTV billing you for both calls and line rental with no bills from eircom at all) after all that time!?
 
Hi Clubman,that's my case ( 2 bills ), although it doesn't bother me much. I'm with utv since Feb 05.
No complaints re utv; not using landline to uk as much recently.
Brian
 
ClubMan said:
Do you mean that you still don't have single billing (i.e. UTV billing you for both calls and line rental with no bills from eircom at all) after all that time!?
Click to expand...
I did not get single billing until recently (I have been with UTV for over 1 year), infact until I complained to UTV and COMREG about it. Got letter from eircom telling me my rental was no longer theirs about a week after complaining to COMREG.
 
Is there a big deal about single billing? It doesn't save you any money (other than the bank charges associated with paying the bills, if any). We are still receiving Eircom line rental bills around 6 months after transferring to UTV. I've found their customer service to be ok to be honest, and aside for around a week of patchy service about 2 or 3 months ago, everything has been fine. Better than waiting for SMART/Eircom mess to be sorted out, but there are other packages that I will investigate when my 12 month UTV contract is up (e.g Magnet/Metro).
 
I moved in Feb05, got four months free broadband, but still pay rental to Eircom.This suits me fine as recently I got a load of 'crackling' on the line and complained twice in a week that it wasn't fixed - they came out and laid a new cable, and I got two months free rental (€48) from the customers' charter division as compo.

I don't know if I would have got this if the line was 'transferred' to UTV
 
I'm on UTV clicksilver and talk — can't complain at all — single billing and my bills are WAAAAY down!
 
There is no cost advantage in single billing at the moment but I prefer having a single bill from UTV rather one from them for calls and another from eircom for line rental. In any case I was happy to sever all direct ties with eircom for a variety of reasons which I won't go into here (nothing to do with the eircom IPO though). If/when you do move to single billing with another telecoms provider make sure that you contact eircom to get a refund of any overpaid credit on your account as they will not do this automatically and this credit will not be used against line/equipment rental billed by another provider. It took me months to get mine from them (as reported here on AAM) but I felt justified in asking for my €12 back rather than donating it to them.
 
I bet they were quicker to look for that from you than they were to refund my credit?
 
ClubMan said:
I bet they were quicker to look for that from you than they were to refund my credit?
Click to expand...
I got the letter confirming my line rental was moved the same day as the final bill looking for the €18.
 
ClubMan said:
There is no cost advantage in single billing at the moment
Click to expand...

Sorry if I gave the impression my costs were down because of single billing. I was in a hurry. I am on single billing. My call costs are way down.
 
Actually I was responding to CCOVICH's earlier rhetorical question on this issue. Apologies for any confusion caused!
 
Thanks for your replies.
I understand that there is a 12 month contract with Utv and you are penalised if you move before then. But are you also penalised if you move after that?
Also has anybody who moved to Utv from Eircom reason to get onto Eircom if they had a problem with their phone? If so, how quickly did Eircom respond?
 
hour long free national and uk calls on utv talk means UTV wins hands down.

Huge saving
 
You must log in or register to reply here.
Back
Top