Hi all.
I am going to try and make this brief. My wife passed away 6 weeks ago. The mortgage protection was taken out in 2001. It was with Irish Life. In 2002 I set up the SSIA, also with Irish Life. From 2002 they took one DD from my account for the MP and also for the SSIA. Moving forward to 2007 when the SSIA matured. I decided to cancel paying into the SSIA but didn't cash it in. I cancelled the DD which appears to have also cancelled the MP. Irish Life wrote to me saying I missed a payment and I sent them in a cheque and it was up to date. This happened for the next 12 months, they would write to me saying i missed a payment and i would send a cheque, sometimes they wrote twice and I might send 2 months money in a cheque, the plan remained active. July 2008 I finally got around to setting up a DD. In November 2011 I could not get online to check my still active SSIA. While looking through my accounts etc I noticed my MP hadn't been paid since 2008. The simple fact is I have many DD's leaving my acount and i did not notice that it was not being paid. They told me in 2011 it was out of force and to contact a financial advisor. I just didn't do anything about that, it went out of my head completely. Until 6 weeks ago. Basically they have sent me a letter when I rang them asking why this happened. In the letter they give a timeline of the communication from them to me. They say "On 30 July 2008 you sent us a DD mandate to reactivate the authority on your account. Unfortunately, due to an error on our part, your DD did not get reactivated" It then goes on and says "However, on 23rd September 2008, We wrote to you confirming this plan was out of force due to non payment" I have this letter with the timeline of events and don't know what to do. I am just a lay person. Last week on the phone she told me that they were waiting on stuff back from the bank and that if it was found to be my fault they would not be held liable. This letter states nothing about them not being liable nor does it state that they are. it just says that once i have read it i can call them If I choose. I am worried to call as all calls are recorded. Can anyone give me an opinion? Thanks
I am going to try and make this brief. My wife passed away 6 weeks ago. The mortgage protection was taken out in 2001. It was with Irish Life. In 2002 I set up the SSIA, also with Irish Life. From 2002 they took one DD from my account for the MP and also for the SSIA. Moving forward to 2007 when the SSIA matured. I decided to cancel paying into the SSIA but didn't cash it in. I cancelled the DD which appears to have also cancelled the MP. Irish Life wrote to me saying I missed a payment and I sent them in a cheque and it was up to date. This happened for the next 12 months, they would write to me saying i missed a payment and i would send a cheque, sometimes they wrote twice and I might send 2 months money in a cheque, the plan remained active. July 2008 I finally got around to setting up a DD. In November 2011 I could not get online to check my still active SSIA. While looking through my accounts etc I noticed my MP hadn't been paid since 2008. The simple fact is I have many DD's leaving my acount and i did not notice that it was not being paid. They told me in 2011 it was out of force and to contact a financial advisor. I just didn't do anything about that, it went out of my head completely. Until 6 weeks ago. Basically they have sent me a letter when I rang them asking why this happened. In the letter they give a timeline of the communication from them to me. They say "On 30 July 2008 you sent us a DD mandate to reactivate the authority on your account. Unfortunately, due to an error on our part, your DD did not get reactivated" It then goes on and says "However, on 23rd September 2008, We wrote to you confirming this plan was out of force due to non payment" I have this letter with the timeline of events and don't know what to do. I am just a lay person. Last week on the phone she told me that they were waiting on stuff back from the bank and that if it was found to be my fault they would not be held liable. This letter states nothing about them not being liable nor does it state that they are. it just says that once i have read it i can call them If I choose. I am worried to call as all calls are recorded. Can anyone give me an opinion? Thanks