Im going through EBS at the moment too , hoping to draw down in 2 weeks , yes theres an awful lot of hoop-jumping to be done nowadays , Its like getting blood out of a stone. Try deal with only one person , I'll only deal with the Asst manager that I've been dealing with since sept last year , if you deal with more than one you cant be guranteed that they'll communicate with each other !
Ask specifically what is required now prior to cheque issue, make an appointment & physically go in if you have to . Its a pain getting off work etc but its so much easier face to face . The bloke i deal with always sent me home with a written list like homework ! At least I knew where i stood ! .
Best of luck & keep perservering !