Dear Gina45
Stepstones mortgages is a sub prime lender owned by KBC ( used to be IIB Homeloans, it is not an irish bank, google it. ) This parent company is very aggressive in their phonecalls, letters ,etc they even send out a representative to your door, waiting in their cars for you to return , with response to arrears.I feel that they "bullying" clients, into paying, I say this from experience. I also feel that this company will shortly pull out of ireland and they are trying to recoup as many loses as possible.This does not mean that u are off the hook if they pull out, its just to let you know how aggressive they are , in recouping loses made in ireland.They use very scary tactics in relation to making sure you keep the repayment schedule agreed going.
My advice, after dealing with them is.........
1. Keep paying the same amount each month 643, no mater what, it must b paid.
2. Never pay less than this as they will " cause you untold grief "
3. Keep calm with them and stand your ground that you will continue to pay 643.
4. Even if they say they will not accept 643, pay it anyway.
5. Have you a paying in book.get one if you dont have one, they provide these.
6. Open a file at home and keep all correspondance that you enter into with them,in it.Preferably in writing or e mail.( i e mail them cofirming payment each month and i keep all e mails. ..This is very important )
7. If you do make any agreement by phone with them, write that down and send it to them by registered post as proof of correspondance, or again e mail them.
8. No judge will allow any mortgagae company to throw out any family at the side of the road if they are paying a commited amount monthly.
9. keep all lines of commuincation open, as every time you do not take a call or respond, they charge fees onto your account, along with all the other fees thay are puting on same.
10. Ask for a mortgae statement now and look at same and ask for another one in 6 months time.
11. You take control, do not let them control or frighten you, remember though, keep calm and use pleasant language , though it may kill you to do so.
12. Have you applied for motrtgage interest help from your local " healthboard "
13. Get a copy from your broker of your mortgage application .
Keep your chin up, thousands are in the same boat, you will come through this, remember your family is important and Take Back the Control on your mortgage as what you are currently doing is correct.
Good luck and God Bless.... Senni