due to an 'admin error' they'd been crediting the 'wrong' account intermittently
The Credit Unions should focus on getting their basic IT systems right and forget about gizmos such as talking bank statements.Upon checking the balance I couldn't beleieve my ears
Ulster Bank may have credited it to the wrong account - unlikely, but possible.
Credit Union may have credited it to the wrong account - much more likely.
AIB presumably has been sending this Standing Order through to Ulster Bank for some time. Unless you changed the details, then there is no reason for a mistake to suddenly appear.
Some Credit Unions are very well run and have good systems. Others are manual. If there is some manual intervention in this, I would guess that this is where the error lay.
Don't expect an apology. Most Credit Unions are arrogant and it is a sin to every criticize them or question their rates or policies.
Brendan
If they did credit to another account by accident will there be any problems getting that reversed do you reckon?
This is worrying and suggests a manual system rather than a computer system.
The Credit Unions should focus on getting their basic IT systems right and forget about gizmos such as talking bank statements.
They suggested that they had incorrectly entered my 4 digit account number on at least 10 occasions....what can you say??
The Credit Unions should focus on getting their basic IT systems right and forget about gizmos such as talking bank statements.
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