Thanks everyone. The experience left me in tears and if you cant put your wages into your personal account and trust that they will be there when they are cleared its too bad!
I explained to the bank manager that I would not be lodging any wages from now on and then he said "dont do that, I will make sure it doesnt happen again"!! This post will be deleted if not edited immediately he was just after defending the action saying "well you owed the money".
I think 2 weeks late, without any contact, does not justify them looking across to our personal account and clearing it out and leaving a family with 1 euro.
I have taken to cashing the wage cheque elsewhere in protest and have got advise about renegotiating our loans due to wage cut.
They are going to lose a mortgage customer, 2 business accounts and a personal account.
My husband ceased his business last year due to the recession and we agreed this loan for monies owed, however now 7 months later, he is working as a paye worker and has had 2 paycuts in 5 weeks, thus the reason for the missed payment on the business loan which we are paying 10% interest!! When this was explained, he said "oh we will have to discuss sorting something out, which is very inconvenient for me, having to go back to the business lending dept. I said "inconvenient for YOU!!! in convenient for me, left with no money to do the food shopping, with 2 children and me 6 months pregnant.
I have learnt never to have all your business in the one bank (not that I want to miss further payments, but its scarey that they can just do that).
I think it is very bad treatment and I have put my complaint in writing and told them I will be checking the legalities of it. Whether its legal or not, I think its terrible treatment. They have our house deeds, where hardly going anywhere!
I've never heard of a bank treating a customer so bad.
The experience has only prompted me to look elsewhere and have no loyalty to any bank. We are just another number!
Thanks for your comments.
Caz