Almost 3 weeks on from when I first posted this - I am still haveing trouble with these people even though I am no longer a customer. They have sent a bill for almost 200 euro, left me on hold for twenty minutes and then had the cheek to tell me to call back.
If anyone is thinking of joining this network I would advise them not to as they are a disaster.
Please explain the situation in more detail before you go bashing the entire organisation. Have you ended your contract early or something? I've never had an issue with any mobile phone company.
Most issues arise from customers not understanding the terms and conditions of their particular contracts with mobile phone operators.
Don't enter into a contract unless you've read and fully understand the T&C's
I would agree that it's problematic ringing them, or emailing them. They don't seem to understand their own billing systems, or virtually any other aspect of their business. They have lied to me on many occasions.
It's easily possible to run up huge bills for internet access. They charge 2c per Kb, out of bundles etc. This racks up quickly.. i.e 20 Euro per Mb, or 20,000 Euros per Gb. Yes, that's correct, 20,000 Euros per Gb.
A 10Gb data bundle costs 15 Euro, the same amount of data paid for out of bundle would cost 200,000 Euros,... that's 13,333 times more expensive than the 10Gb data bundle.
So it's easy to rack up big charges.
They've changed the way they do data bundles, and they don't seem to understand the implications of what they've done, and the possibility of running up huge bills. (The problem is that if someone changes their data package mid month then they only get a pro rata rate on the data already used, and the balance is charged at the punitive rate, i.e 13,000 times more expensive... so if there is a leftover balance not covered by the data package then huge bills would be the norm)
Please explain the situation in more detail before you go bashing the entire organisation. Have you ended your contract early or something? I've never had an issue with any mobile phone company.
Most issues arise from customers not understanding the terms and conditions of their particular contracts with mobile phone operators.
Don't enter into a contract unless you've read and fully understand the T&C's
I had the phone two days and used it on wifi when they claimed these charges were made so it was obviously a fault their end.
I had the phone two days and used it on wifi when they claimed these charges were made so it was obviously a fault their end.
FL are you ABSOLUTELY sure that you were connected via the Wi-Fi when you thought you were?
Do you not think that maybe it is too much of a coincidence that the times of data usage match up?
I am fairly computer literate and would consider that I know my way around a mobile phone, but on more than one occasion when I had directed my phone to use the Wi-Fi connection I would find that it had in fact connected via the mobile network.
This has also happened to my eldest son who is joined at the hip to his mobile.
As JoeBallantin said costs (outside a bundle) are prohibitive!
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