Same happened here also last Oct/Nov. However, I found McAfee very good when dealing with the cancellation of the auto-renewal and they did refund my credit card as agreed. As they were looking to keep me as a customer they offered a 50% reduction in the 1 year subscription (£30.00 instead of the normal £59.99) so I went with that as I did not have the time to look around for an alternative before the subscription expired.This is exactly the case as it happened to me. You need to opt out of automatically renewing the subscription. I had an extra year paid for using my credit card details and had to opt out to prevent this happening again. Sneaky really as I never noticed this option when signing up.
I dont think you have any grounds TBH - they offered you the option and you checked (or unchecked it as the case may be).
There are some companies doing stuff like this but it isn't in breach of any laws, as advised above you don't have anywhere to take your complaint except to McAfee themselves. Ryanair used to do this with Express Boarding, they may have since been made to change this but opt out is an easy way for compainies to make money
Hi Crugers
Am I understanding this right. MaCaFee could actually change the expiry date on your cc so that their payment could go through???
So just to be absolutely clear, 02/2021 was not the correct expiry date on that credit card - right?
Did you try disputing the transaction with your CC provider?
...Be very careful about direct debits refers to bank accounts, but it's the same principle. Probably even more important on credit cards...
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