First the good news, and the bad news is not so bad really.
3 months ago, I received a compensation cheque from UB for the period 2010 upto 2018. We were delighted as it meant that we could pay off my credit union loan, credit card and overdraft
which was great. Ulsterbank have also restored our tracker rate mortgage (ECB +0.85%), it means our mortgage repayments have decreased by 200 euro/mth.
Between this and having no more loans, it has meant we have €700 extra per month which is massive for us.
To be honest, I'm wondering why our outcome was achieved without too much work/stress on my side, others seem to have much more difficulty getting a result.
I just made sure that I submitted all the forms correctly, I rang the help centre regularly just to make sure that they had received all my forms, and that my case was actually being processed.
The help centre were never able to give me too much detail on my own situation but were able to reassure me that progress was being made on my application.
I also went to my local branch a few times, they were reasonably helpful as they were able to check online if there were any forms that I hadn't submitted that were holding up the process.
They weren't able to answer any questions on my own individual case - they just didn't have access to that kind of information.
The slightly bad news is that I think they have underpaid us, I calculated that we should have received €5000 more that we did receive.
When I phoned them about this, they would not give me a breakdown of how they did their calculations.
No real surprise there.
I had also submitted my credit union statements, as I am expecting them to reimburse me the interest I paid on this (as I would not have needed the loan if I was on a tracker).
There are a few other small items as well that I will be appealing.
I phoned UB about this but the person on the phone was no help, he sent me an appeals package, so I will continue with to this to try and recoup the rest of what I am owed.
Having said all that, we are absolutely delighted to have achieved as much as we have.
Thanks very much to Brendan and all the other posters here.
A huge thank you to Notabene who has been a great source of inspiration to me - she has paved the way for the rest of us with her determination and resolve.
If anynbody has any specific questions, please mail me.
Thanks again
Pat