Without the "hitting someone" part maybe calling to the bank is not such a bad idea. If this does not work then I agree with Brendan stop the direct debit, send a letter to the bank that they have to contact your friend by letter only ( otherwise the bank will keep calling). It would be so much better if someone in the bank would just actually care !!!! Awful.Whilst I feel like personally steaming down to the head office and hitting someone, I recognise that isn't the best approach....
When someone goes into arrears the bank have to apply MARP they don't have a choice.
Is that before or after some decent politician decides to cut the lifeline for these dozey greedy people ??? Please stop taking the moral high ground and defending Banks. They simply don't deserve cover up for their spoof, and the Irish people should not be forced to beg any longer for others incapabilities.
Principles are fine but they won't stop a bank harassing a dying man because they have a policy to implement. The letters will be computer generated and the calls will come from someone who doesn't know the full situation.
Enter MARP, appoint a third party to deal with it as is his right and then make the most of the time he has left.
Just to point out they are not in arrears and never have been; MARP process is not the appropriate thing to do here.When someone goes into arrears the bank have to apply MARP they don't have a choice
Letter no. 2 from bank now tells them that they ARE in arrears to the sum of €nnn,nnn i.e. the total mortgage amount (!) and that they have to complete the MARPS form.
); but they are (not unreasonably) very annoyed that after a lifetime of prudence and good governance they are treated in this way.
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