Have had ongoing issues with family albim/littlewoods since feb this year.All started with reporting to them that a carpet claener I had bought from them had developed a fault.Was told that I would be given a replacement but as it was dearer would have to pay the difference which was okay by me.I was told to contct their returns dept when I received the new cleaner so that they could get their courier to collect the old one as it would be too expensive to return via An Post.got the new cleaner and still waitng for the old one to be collected.Despite numerous emails,phone calls (by me) and even registered letters it is still here.The box is huge so the only place I can store it is in the hall.Not funny in a small house with 3 small kids.Anyway I got sick of waiting so yesterday I researched on the internet as to wher Famac their crrier wa in Ireland.I got a number in the nirth and rang it .The lady informed me that famac had been out of businesss for over a year and that they Home Delivery Group had taken over.She had no record of littlewoods ever contacting me ,Well they had being emailing Famac a company that no longer exists.And she stated that littlewoods would have been aware of this. So I rang littlewoods back and gave them the info.If I was still relying on them they would still be emailing Famac .It seems that littlewoods abhor human contact in case they would have to do their job right.Now waiting to see if they do fax the carriers.