Dpdp01050842
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Not one poster has said on this forum that the Ombudsman has made either a preliminary or a final decision.for or against.
Mine was Feb 2017 and still not finalised!!
there is now conformation of a small number of Tracker Related Appeals to the Ombudsman. 10 Ulster Bank customers that appealed the level of compensation to the independent appeals panel only to be be rejected followed on with an Appeal to the Ombudsman. Of these ten, the Ombudsman sided with the customer on five occasions. A whopping 50% of Ombudsman appeals were upheld. I’ve long expected this was going to be the case with the appeals panel decisions and it’s great to hear decisions are now coming through. All these decisions will be published in July.
It took the lender almost three months to respond to the questions from the Ombudsman. The borrower responded within a week. And it took a further three months for the bank to issue its second response. So 100 working days from the bank where it should have been 40.
I just checked the timeline on another case I have been told about. It's much worse than I thought.
It took the lender almost three months to respond to the questions from the Ombudsman. The borrower responded within a week. And it took a further three months for the bank to issue its second response. So 100 working days from the bank where it should have been 40.
Brendan
One of the problems faced by the banks is the sheer volume of complaints and appeals.
While you have a full time job nota bene, this is the only case you are progressing. You know it inside out. When UB responds to you, you can respond to them within a few days.
The Ombudsman faces the same issue. They must be swamped with tracker cases and all the other cases as well.
So I think we will just have to live with the fact that the Ombudsman process will take a year or so after mediation.
The only way to speed it up is for the Ombudsman to say after the first exchange: "I have read the complaint and the response from the bank. I now understand the issue. While you may make further submissions, it will only slow down the process. So don't make a further submission unless you really think it's necessary."
And I have seen a lot of complaints put together very badly. It would be hard for the Ombudsman to figure out what the borrower is arguing.
Brendan
the banks are making plenty of money again - time for them to hire the staff to deal with it in an appropriate time frame
My case has been in “Active Adjudication” with no further comments from me or the bank since Jan 2019.
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