Friend of mine has been without a washing machine for the past three months and has asked the landlord to have it looked at or replaced. He keeps putting her off, saying he'll get it sorted but never does. She usually pays her rent a few months in advance so she was wondering if she could use some of the rent money to get it repaired or replaced? I don't want to give her wrong or bad advice so maybe anyone in the know could advise the best route of trying to get the landlord to have the machine looked at. Thanks