Is anyone else having a problem with the direct debit on their monthly Regular Saver account?
The usual monthly DD that KBC have being taking, on the first of the month, from my current account for the last two years, was not taken this month. When I checked my KBC online banking it showed that the DD had been claimed and returned unpaid. Their was ample money in the source account, so I contacted KBC.
They looked into it and immediately raised the issue with their IT department. It took them a week to confirm that there was indeed a problem and that they had never called for the DD. As of today, 17 days after the initial problem, they still have not taken the payment and cannot confirm when it will be taken.
Anyone else not have their monthly payment taken?
Had the same issue a few months ago. DD was never taken. Didn't bother contacting them about it. It came out the next month.
An update on my post regarding my mortgage direct debit not been taken in April. I did not get paid my TRS on the 1st of June. I rang KBC this morning and have been informed that because the direct debit was not successful in April and came back unpaid revenue will not pay TRS. It will be July before I get paid. Is there anything I can do as it was their fault direct debit was not taken or will I just have to accept it and wait until JulyI had a similar problem with the direct debit for my mortgage payment not been taken on the first of the month. I rang multiple times and at first they were blaming my bank and lack of funds. I eventually got them to admit it was their fault due to an IT issue. I have never much interaction with their customer service but I would say on this occasion it was pretty poor where they would promise to ring back and never would. Last week the arrears department rang me when the direct debit came back unpaid even though I had made contact with them at the beginning of the month highlighting that the payment was not taken from my account. They told me they were not aware of any IT issues and just told me the direct debit came back unpaid and would I pay by visa debit. It seems there is lack of communication between departments. I told them to make sure the payment was dated from the first as it was their fault and they said they would but I will check that it has as I don't trust them to do so
I have written to them outlining pretty much what you said so I will see what their response is. Out of pocket is not my main concern but the attitude of customer service today was quite remarkable. Paraphrasing a bit but something like "We don't really deal with TRS and it is up to the customer to make sure it is correct". Even though they were at fault their attitude was shocking. KBC are mentioned regularly as a good option for switching but the way they treat their existing mortgage customers is terrible in my opinion and I would advise people to think long and hard before moving to them.You should not be out of pocket for something that was KBC's fault.
I suggest that you escalate this with KBC and ask KBC to pay your TRS and sort out the Revenue side themselves as it was not your fault.
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