However it transpires that the person who changed the nomination form took advantage of the person whose account it was when that person was not fully capacitated.
The person who was nominated and had been funding the account was not aware of the change and feels that the credit Union were negligent in not letting them know of the change.
Please don't. The Ombudsman is overwhelmed with genuine complaints and if you lodge one "for moral reference" you are simply pushing other ones down the queue.End of story except for logging it with the Ombudsman for moral reference
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