J
JoeB
Guest
Hi
I rang an insurance company for a quote for buildings insurance, and described the building, letting them know that I didn't have a burgalar alarm.
Immediately on receiving my payment they organised a survey, and are now insisting that I install a burgalar alarm.
This seems very unfair.. I told them clearly that I didn't have an alarm, and now they are insisting on me installing one.
They refuse to reduce the premium if I install an alarm.
There is a clause in the policy document that says that they can carry out risk assesments and I am obliged to correct any issues they identify.
But this is unfair, to use such a clause to insist on me installing a burgalar alarm, ... this isn't new info to them, I clearly stated it when applying.
What do people think?
Am I right to be annoyed at this?
Other info includes that they refuse to engage on the issue, they simply ignore my complaints. I have asked several times if I can enter into a formalised complaints procedure, they effectively refuse by ignoring my requests.
Any help or advice would be much appreciated.
I rang an insurance company for a quote for buildings insurance, and described the building, letting them know that I didn't have a burgalar alarm.
Immediately on receiving my payment they organised a survey, and are now insisting that I install a burgalar alarm.
This seems very unfair.. I told them clearly that I didn't have an alarm, and now they are insisting on me installing one.
They refuse to reduce the premium if I install an alarm.
There is a clause in the policy document that says that they can carry out risk assesments and I am obliged to correct any issues they identify.
But this is unfair, to use such a clause to insist on me installing a burgalar alarm, ... this isn't new info to them, I clearly stated it when applying.
What do people think?
Am I right to be annoyed at this?
Other info includes that they refuse to engage on the issue, they simply ignore my complaints. I have asked several times if I can enter into a formalised complaints procedure, they effectively refuse by ignoring my requests.
Any help or advice would be much appreciated.