In terms of data protection, this all seems in order. You are a voice at the end of a phone looking for information about one of their customers. They should assume you a scammer until you prove otherwise.After my mother passed away, I contacted her insurance company as her executor to inform it of her death. The insurance company providing house insurance cover only, demanded a copy of her will. I was also a customer of this insurance company but my word counted for nothing. Is it usual for an insurance company to demand a copy of the deceased will just to continue house insurance?
Yes. It is. The insurance company needs to see the section of the will that identifies you as the executor. In a similar situation, I was also asked to provide a copy of the death certificate and a copy of my passport for identification purposes.Is it usual for an insurance company to demand a copy of the deceased will just to continue house insurance?
I found the companies involved very disrespectful in relation to my late mother and generally careless. They basically ignored me. We wanted to keep her house for our daughter. We were going to take our time and do it up but the insurance company wouldn't provide cover. I informed its agent that I was going through Land Registry to register ownership and I was promised a quote by phone two weeks before the policy was due to expire ( before Christmas) and promised that there would be no change in cover. No quote arrived. Umpteen phonecalls later, the company would only give the same cover on the house if I sold it. I asked for holiday home cover or other alternatives to keep the house insured. No way. The complaints representative was very nice and apologised for the way I was treated and sent me a bunch of flowers. But I was still forced to sell the house because of the stance taken by the company. It was sold last year. I had motor insurance with the same company and I told the complaints representative that I would have nothing to do with either company after what they had done. That wasn't taken on board either. I changed to a different company when renewing the car insurance. Lo and behold, I got a letter from the same insurance company that refused to provide me with cover for my late mother's house in March this year offering me a bargain in car insurance. And another letter, the following week! Needless to say, I am still upset. and I don't know whether to take it any further.
Never heard of htem Moneybox are they new?
While this is correct, the deceased's insurance company should continue to provide cover for the property (building only not contents) for at least the next year. In our situation, they did this but the house had to be stripped of all contents; the alarm checked and the water turned off and the system drained. When we confirmed we had done this the cover continued. Remember, you are, as required, informing the insurance company of a material change in the policy, i.e. the building is now unoccupied as the policy holder is now deceased, and asking that the policy be continued. This is not the same as asking for a fresh quote for insuring an unoccupied building.Unoccupied houses are very difficult to insure.
but the house had to be stripped of all contents; .
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