I would like to see how BoI handles tracker redress in an arrears case

Brendan Burgess

Brendan Burgess

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I have seen the BoI redress for a customer who was not in arrears.

They have handled it in an odd way but it favours the customer.

But I would like to see how they do it for an arrears case.

If anyone would like to send me a copy of their redress letter, you can email it to me at brendan at this website.

Brendan
 
In what way does it favour the customer?

You mean the full interest overcharge is refunded and the balance is not reduced?
 
Correct.

The other lenders give you a refund of €10k and reduce the balance by €5k.

BoI give you the €15k and you have the option of reducing the balance by €5k or keeping it as an additional low interest loan.

Brendan
 
I will be one of those customers in arrears. Been chasing then for the redress pack, latest I have received heard is that they will have some info for me next Monday but the pack will not be issued until a later date, apologises Brendan, I could not find your email address
 
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