My case (non tracker) was forwarded for adjudication in September and am still waiting for a preliminary decision.
It's been promised twice but nothing.
Is the AIB cohort case done and dusted,
Now 11 months into the process. The bank refused mediation in Q1 of this year. We have been assigned an investigation officer but no summary of complaint has been issued so far. When we started into the process I expected it to take approx 18 months but at this stage it feels like we could be a number of years before we reach a preliminary decision. It is frustrating given it took nearly a year to get through the appeals process.*I lodged a complaint with the FSPO in late October. It took until early January to issue me an acknowledgement and reference number in writing.
Just to clarifyyou may not receive additional compensation already awarded at Appeals Panel stage (if you did this first).
My case has been in adjudication stage for 2 years with no end in sight. It's with A. I.B !3 year update. No change.
This is simply an information post so that others considering taking or who have taken a tracker complaint to the Ombudsman are aware of how long it can take.
In my case it’s an appeal against compensation (sort of). We’ve already had our rate reinstated and refund/redress etc. If your complaint is rate/margin related it’s likely to be longer.My case has been in adjudication stage for 2 years with no end in sight. It's with A. I.B !