How long for a Tracker Complaint

Discussion in 'The Financial Services Ombudsman' started by Dpdp01050842, 11 Jan 2019 at 1:32 PM.

  1. Dpdp01050842

    Dpdp01050842 Registered User

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    Hi

    Has anyone been through the process for a tracker conplaint? Mine is now 60+ business days (over 3 months) since the bank and I both said we have no more info to provide. So the investigation office has recievd all the info relating to questions they had. It is now in the active adjudication phase.

    Am i looking at the possibility of months or weeks does anyone know?

    Thanks
     
  2. Thomas

    Thomas Frequent Poster

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    79
    Depends on the complexity but i finished my exchange of info with PTSB (as part of the FSO complaint submitted in Feb 2017) in the middle of August 2018 and there is still no decision from the investigation office.
     
  3. Dpdp01050842

    Dpdp01050842 Registered User

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    Thank you Thomas. I’m surprised it takes so many months. I womder are similar cases grouped together.
     
  4. Thomas

    Thomas Frequent Poster

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    79
    They said my case was particularly complex so not sure about the grouping. I will be following up at the end of the month to see when they think they will be coming to a decision!
     
  5. WizardDr

    WizardDr Frequent Poster

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    Are these after 'Appeals' or are they after a Final Letter saying 'no tracker'?
     
  6. Thomas

    Thomas Frequent Poster

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    79
    Identified as impacted but given token amount as I had moved bank (for period up to date I left PTSB). Went through the PTSB appeals process and had partial victory (offered redress for full period to date and to be offered tracker back but at the 3.25% rate) and then appealed to the FSO
     
  7. WizardDr

    WizardDr Frequent Poster

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    1,126
    This is the PTSB margin issue. This is being totally resisted by PTSB and they are entirely delusional but have decided to get dug in.
    They are confident that most wont know enough when it comes to FSPO and they certainly know none of us are apparently brave enough to go to Court.
    That day will change.