.... They get paid every month (instead of two monthly for ESB & Bord Gais) and yet the meter is only read every 3-4 months. If for example your consumption goes down (as it could in summer) then you've already paid over the money (based on previous readings) and you get a credit which you use up later. However they get the cash up-front and the customer has to wait for it back in the form of a credit. Its not customer friendly at all and goes against the whole idea of being billed for actual usage. I used to be a customer and have moved to Bord Gais on that issue alone.