House insurance or window company

Tunislav

Registered User
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1
Just refused cover by insurance for floor tiles damaged by ingress of water through a panel on sliding door. Insurance say it’s a Munster joinery problem not insurance issue.
Seals on panels replaced ok by MJ free of charge. Six month old problem we thought we just needed to get door panel sealed did not realize it was loosening tiles. Any advice ?
 
Most insurance policies exclude water damage as a result of such gradually acting causes. Their refusal suggests this applies to your policy.
 
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