No it just covers monitoring. Also checked the monthly payment again and it's actually €16 not €19 as I stated in my first post.
alt1 Thank you for this information.....reading this thread prompted me to do some checking. In 2007 we received a letter from our insurer saying that we needed to have an alarm installed to comply with regulations etc. We had Phonewatch install the alarm. We paid for the alarm and shortly afterwards we had an amount taken from our account. Phonewatch had charge us in advance for monitoring service and routine inspection. That was around €275. Never thought anything more about it. Beginning 2009 we realised we had no service done during that year or 2008. When I rang them they explained we had to initiate the service that they don't come out to do it unless we called them. We then opted for basic package. From what you say our alarm needs to be serviced. What would you suggest.
I have an additional question on this if anyone can help. Again have Phonewatch system installed by a previous owner which is now not being monitored, one of the sensors is on the kitchen window which is single glazed and I am hoping to change it for a double glazed unit for heat and condensation reasons, how difficult is it to remove the sensor when the old window frame is being taken out and replaced to the new one. I have asked the Glazer but the answer wasn't very clear and I'm not sure if its something I should go ahead with if there is a possibility that I will have problems with the sensor.
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