Not quite sure what this means!! If the lodgements were shown on the loan statement they should also be deducted from the balance due!also show money being lodged to pay loan but no trail as to where it went
Wouldn't explain this commentary. Funds don't disappear from an account. I direct debit payment to the loan account would be reflected on the statement. Any other withdrawls from the account would also be listed on the statement!!!but no trail as to where it went.
This should be straightforward enough.
You took out a loan in June 2009.
You made 5 payments. They are not showing up now in 2014.
1) Why did you not point this out when you got the statement for 2009
2) You rescheduled in 2010? You must have got a statement at that stage. Why did you not point it out then?
On the other hand
3) if you missed 5 payments, why did they not write to you looking for them?
4)" I have proof that the money was lodged, and can also see it been taken out of my account."
Then send it to them.
The paperwork for the rescheduling is not really that important.
Brendan
That's possible but it would still have to be done with the customer's consent, wouldn't it? And given that it was in his interest (as he wanted to take the payment break) then I'm sure he would have had no problem in going in to the back again to sign a new agreement.The 5 missing payments are a problem, however the restructure perhaps has something to do with the 3 month payment break and maybe the loan had to be re set up to allow for the missing months. If this loan was set up as a fixed term fixed rate then the computer system simply may not have been set up to allow a payment break and the loan may have had to be closed and opened again to facilitate it. Just a thought.
Loans are all subject to a contract between client and the bank. Any restructure of the t&c's require the written agreement of both parties. This whole posting reflects a very strange approach from a bank and displays (if correct) a breach of both internal rules and client contract. A bank is obliged to address this but only when formally made aware of such a breach by the client. The OP has made a number of complaints on how his loans were dealt with in his posts but there is no indication from the posts that he has made the bank formally aware in writing of the issues. To be fair to the bank, they cannot resopond to a problem unless they are made aware vof the full details.
I'm assuming that you have not had a formal response to the claim or if so the response did not address the key issues raised by you. It's up to you to follow up on the complaint until it is resolved. If not resolved to your satisfaction then you can appeal to the ombudsman provided the bank are aware that your complaint has not been properly addressed.I put a complaint in writing when I was first made aware of missing payments to find out exactly what was going on, this was how I first became aware of the restructure
I've furnished the bank with my proof that money was lodged. they should be able to see this from statements anyways.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?