intothewest
Registered User
- Messages
- 22
That's part of the complete and utter annoyance about this whole thing. And why would an insurance company recommend a policy that entails a two year waiting period for a 76 year old? I know we are all living longer, but she just wanted something that replicated the prev policy and that's what was recommended to her.A customer of 55 years, how sad
I have to find out if the old 150 plan would have covered this years procedure in the Hermitage. It did cover a carpal tunnel surgery there in 2019. Which is partly why she went there again, she knew the lay of the land, how to drive herself to appt's, no city driving etc.Does the One Plan 150 cover the Heritage?
That's part of the complete and utter annoyance about this whole thing. And why would an insurance company recommend a policy that entails a two year waiting period for a 76 year old? I know we are all living longer, but she just wanted something that replicated the prev policy and that's what was recommended to her.
[/QUOTE
You could try making a complaints
Complaints Procedure with Ireland's Leading Health Insurer - VHI
Click here and you'll get a complete list of all the relevant information you'll need in relation to a making complaintwww.vhi.ie
If the procedure (gallbladder) was covered under the old policy, but she had the op at start of Sep (new policy kicked in Jul 1), what would that mean does anyone know. I might have to ask them if old policy covered it cos I can't be sure from the policy documents.
They are sending them out on a CD to me. Though it's not all the conversations, not the ones from May when the new policy was discussed.Ask for a copy of the recorded conversation with her under GDPR, she should have been made aware of an increase in waiting/non-covered periods.
Good to know, wasn't aware of that.It's very important for future references to email those chats to youself. You are given an option to do so.
That goes for anything you do via chat with customer care. Not healthcare but I got a lot of money back after an agent confirmed something but the company denied it did. Obviously that agent doesn't work for them and is suing them, and I swore an affidavit in the agents defence.Good to know, wasn't aware of that.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?