J
You say you have a loan seperatly, how did you do this? Because you also say you have a joint account. Did you use anything as security for the loan?
I believe that, given all that you have disclosed, a breach of confidentiality by the Bank should be low on your list of priorities.
Thank you for your reply Mommah, I'm not actually looking for damages from the bank, a simple apology would suffice. I don't think it's right that a bank can disclose your personal financial details to anyone even if they are your spouse.
Matters in relation to the joint account were theirs to discuss with your husband.
If the loan of 15K was separately applied for and not justified using your husband's finances or secured on the joint account, I'm not sure the Bank had any right to discuss it with him, or refer to it in conversation.
It's hard to see how the bank could have a full and frank discussion with the husband about the couple's ability to pay down the overdraft, without referencing the wife's obligation to concurrently continue pay down the 15K personal loan.
I am not excusing the bank, or seeking to justify the disclosure.
I can see how this could happen, though would not excuse it. The Bank are looking at the overall picture. The existence of the joint account blurs the lines between what is personal and what is joint, given that repayments are due on both.
I believe that, given all that you have disclosed, a breach of confidentiality by the Bank should be low on your list of priorities.
So what is the bank supposed to do?
Tell the husband that they are not renewing the overdraft but refuse to give the reason?
if the husband asks for the joint file under the Data Protection Act, should the bank have removed any cross reference?
Or should they have refused in the first place to lend to the wife without the husband also signing up to the loan?
It seems to me to be perfectly reasonable of a bank to base a credit decision on the entire circumstances which includes the borrowings in their own names of both parties.
The marital problems of the OP are caused by the excess borrowings and the failure to disclose them to her husband. Not by the banks's disclosure.
I think that the Ombudsman might award the OP some compensation. The Data Protection Commissioner might censure the bank. But this type of hounding of the banks makes it more difficult for ordinary customers to transact their business. If I ring the bank about my own account, it can take ages to answer a menu of questions so that they can properly identify me. In some cases, they refuse to give any information at all.
Brendan
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