I switched to Virgin. Regarding customer care, in my experience, Virgin are believe it or not, worse than Eir.
Virgin’s broadband is far superior to Eir’s, in my house anyway. But while Eir are difficult to contact if you have a query or issue, Virgin are almost impossible to contact.
Virgins preferred method of contact is Wat’s app, but often you get a auto reply saying they are currently experiencing a high volume of calls and can not reply to Wat’s app at this time, please try messenger or phone.
Trying messenger, a similar auto reply often comes up saying they are also experiencing a high volume of calls and can not currently respond, please phone.
Phoning, I was again usually told of the current high volume of calls and to expect a longer than usual wait time for an agent, 97 minutes on hold one day with the phone on speaker as I did chores around the house, I hung up then for dinner. 117 minutes another day and I just got cut off. For those who can phone at 9 am, that seems best, usually getting to an agent after a mere 20 - 40 minutes.