How/where did you do this?I added some credit to the account
10.9 Customers who pay GHH for the Service by utilisation of their Top Up Card in An Post and or Payzone outlets, by credit and or debit card will incur a transaction charge per transaction which will be applied to your waste account.
You're not allowed to charge your customers extra for using a credit or debit card. This applies to all card purchases (in shops and online) made throughout the EU.
I also contacted them via online chat and they initially said I would have to move to direct debit to avoid the charge. I then told them the charges were illegal (thanks Páid!) and sent them the link. They then said they would refund the charges and not charge me again in the future. They are obviously betting that most people will not notice the new charges.Hi Polit you can complain to CCPC.IE
I emailed Greyhound regarding this transaction charge stating EU "Electronic and cash payments and rules on surcharges
See reply below
Thank you for contacting Greyhound Household.
You currently pay manually via card payments, we have a transaction charge for manual payments via Anpost and Pay zone outlets, and as your account was set to the "pre Pay" method like these channels had a charge applied in error.
We have refunded all fees and we can ensure these won't be applied going forward.
Kind Regards,
Greyhound Customer Care Team
I recently signed up to Greyhound Recycling and took advantage of their €14 per month offer for 6 months.
I added some credit to the account and was surprised to see a €0.85 transaction fee added to my account after I had paid. There was no mention of this before my card was charged. I thought that all fees had to be included in the price.
Basically they are offering a plan at €14 per month but it's really €14.85 a month if you pay monthly.
Same happened to me re these miscellaneous transaction charges. I top up x various amounts with the flexible plan and noticed this some months back and they agreed to refund me. Tried to get me to set up direct debit payments? Now it’s happening again? Sent a complaint quoting EU regs.Electronic & cash payments and rules on surcharges - Your Europe
Discover EU rules on euro payments. Learn more about card surcharges, fees, multi-factor authentication, non-discrimination payments and anti-money laundering rules.europa.eu
I don't think they can unless it applies to all forms of payment. Cash is not mentioned in their Terms & Conditions.
Got response saying will refund all transaction charges and that it was a technical error.? Having just watched the TV series on the UK post office scandal it certainly is a flag to be mindful of all financial charges and speak out. No doubt others are being wrongly charged even if it’s small amountsSame happened to me re these miscellaneous transaction charges. I top up x various amounts with the flexible plan and noticed this some months back and they agreed to refund me. Tried to get me to set up direct debit payments? Now it’s happening again? Sent a complaint quoting EU regs.
Edwin:I also contacted them via online chat and they initially said I would have to move to direct debit to avoid the charge. I then told them the charges were illegal (thanks Páid!) and sent them the link. They then said they would refund the charges and not charge me again in the future. They are obviously betting that most people will not notice the new charges.
Thank you all for sharing info about 0.85 cent charge. I got a refund of that from them after mentioning that this was illegal. Now I have a new charge. Its 0.15 cent per month, which is not much, but still, should this not already be included in the price I pay to them? Have you come across this?I recently signed up to Greyhound Recycling and took advantage of their €14 per month offer for 6 months.
I added some credit to the account and was surprised to see a €0.85 transaction fee added to my account after I had paid. There was no mention of this before my card was charged. I thought that all fees had to be included in the price.
Basically they are offering a plan at €14 per month but it's really €14.85 a month if you pay monthly.
https://greyhound.ie/terms-and-conditions/ said:1.2 “Administration fee” means a charge payable by the Customer in respect of the delivery by post of information to the Customer arising out of a request by the Customer for delivery of information by post
I am always way under the allowable weight limit, and this €0.15 charge is exactly the same each month now.I have it also. It looks like the Government levy is calculated after the collection because it's based on weight.
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