Go Mo €12.99 lifetime deal

[andrew2000ad]

There is a (hopefully) obvious trick to GoMo and 48 in that they are cost cutting operations on behalf of their owners, think Ryanair but probably more EasyJet, except there is less regulation in mobile phones.
You are saving money, but it's in exchange for much reduced support and services.

There's no email or phone number for support, just webchat. No physical stores for face-to-face support.
If something breaks, like roaming or calls abroad, they have no business customers unlike say Vodafone so they won't rush to fix it.

If you're happy with that trade-off, then there is no catch.

From the parent companies perspective, this is some great segmentation. They are selecting the cost sensitive customers, moving them to a cut-cost service, and any complaints about terrible service are shifted to a different unrelated brand. The fussier customers can be kept on the legacy brand, and charged accordingly.
Eir must be delighted with the flow of customers to GoMo at a time when they are taking flack for their poor support.

 

[money_man]

Been with GoMo since the beginning with no issues. There is limited customer support (webchat only) but I cant remember the last time I contacted customer support or went into a phone shop (with GoMo or anyone else)

 

[jim]

@andrew2000ad

The hillariously ironical thing about your post is that those things you mentioned arent exactly in sterling working order with the competition.

Why pay more when you can pay alot less.

 

[AlbacoreA]

My main sim has really bad data price plan. So I use the GoMo solely for mobile data, with no issues in a dual sim phone.

Its slow and at times I have patchy coverage. But when I check with other network sims they are only slightly better for speed and coverage.
But I'm not using it for anything critical. I've used as a mobile hotspot infrequently with no issue.

 

[Max Weber]

Can you use it as a wifi hotspot? To stream netflix for example? Is the speed good enough?

 

[Pmc365]

Yes you can use Go Mo as a hotspott( tethering)

I heard the CEO of Eir on RTÉ say they have 10 staff dedicated to GO MO customer support with 250,000 customers

 

[horusd]

I have Gomo for years - got in on the 9.99 lifetime deal. I spend a lot of time abroad and have had no issues with service either in IRL or away.

 

[Pmc365]

Go Mo only launched about 1 year ago

 

[Cervelo]

I have Gomo for years - got in on the 9.99 lifetime deal. I spend a lot of time abroad and have had no issues with service either in IRL or away.

I'm the same, no problems here or abroad with calls or data except for one little quirk
When calling Mrs Cervelo from Spain the call would disconnect after thirty minutes
Not sure if it's a system setting or a personal setting on sim/phone

 

[horusd]

I'm the same, no problems here or abroad with calls or data except for one little quirk
When calling Mrs Cervelo from Spain the call would disconnect after thirty minutes
Not sure if it's a system setting or a personal setting on sim/phone

Strange. that happens to me in Ireland if the call goes on more than an hour (I know- a friend who like talking way too much) but nor in Spain. I'm in Spain now and was on hold for 45 min yesterday, no cut off, tho I expected one.

 

[BigPineapple]

GOMO is fine. Move my family to it. But lately find that data can be slow at times (the noticeable type). I guess they may be oversubscribed in my area

 

[tomdublin]

Yes you can use Go Mo as a hotspott( tethering)

I heard the CEO of Eir on RTÉ say they have 10 staff dedicated to GO MO customer support with 250,000 customers

That ratio isn't too bad actually. Assuming the 10 support agents work full time (2, 000 hours per year × 10), each customer gets on average almost 5 minutes of customer service attention per year. That's more than some kids get from their teacher.

 

[mathepac]

There's no email or phone number for support, just webchat. No physical stores for face-to-face support.

Try going into an eir store for support and you'll be told swiftly to ring 1901, as I was. "After sales service has nothing to do with me" said the apoplectic man behind the counter. I was instantly threatened with security escorting me off the premises of eir in Thurles Shopping Centre a few months ago after days trying to get through to 1901 on the phone. Security man showed up and listened to me ringing 1901, type in all the responses and wait, wait, wait, wait. I informed anyone coming in to sign up for new deals what to expect. Turns out security man was also with eir and was sympathetic.

I conduct random "don't buy from that shower" one-man protests outside the shop since.

 

[Pmc365]

That ratio isn't too bad actually. Assuming the 10 support agents work full time (2, 000 hours per year × 10), each customer gets on average almost 5 minutes of customer service attention per year. That's more than some kids get from their teacher.

Go mo tethering suddenly no longer works on my laptop. ( I have long since turned off updates on my windows 7 pc so this not the problem) The wi fi is connecting from phone but no internet. An exclamation mark appears on the laptop. Did Go mo stop this?

 

[Páid]

Go mo tethering suddenly no longer works on my laptop. ( I have long since turned off updates on my windows 7 pc so this not the problem) The wi fi is connecting from phone but no internet. An exclamation mark appears on the laptop. Did Go mo stop this?

Gomo don't provide phones so it's unlikely. Can you tether with other devices?

 

[Páid]

That ratio isn't too bad actually. Assuming the 10 support agents work full time (2, 000 hours per year × 10), each customer gets on average almost 5 minutes of customer service attention per year. That's more than some kids get from their teacher.

Are you actually comparing Gomo phone support to a classroom?

 

[Pmc365]

Gomo don't provide phones so it's unlikely. Can you tether with other devices?

Thanks for the reply. I just tried my laptop to tether from my go mo samsung A70. Thankfully It worked last week when I filed on ROS or I would have been hit with a 5% surcharge on rental income. ( Tip: copy the ROS cert so it can be used on another device)