D
Dan Murray
Guest
Two questions please!
1. Is it true that the FSO is suspending tracker related complaints whilst these complaints are being dealt with under the redress scheme (just looking for confirmation); and
2. If a complaint is progressing with the FSO (say to mediation or determination stage) because the lending bank says that it does fall within the redress scheme - what would happen if it was deemed subsequently that the relevant complaint should have fallen within the redress scheme?
[Background: The numbers of impacted customers keeps on expanding as new cohorts are included for redress.]
I'd appreciate any thoughts related to this like should a complainant (consumer) get a ruling from say the Central Bank that redress categorically does not apply before continuing with the FSO process. Otherwise put, if the FSO process completes, is the "redress" route exhausted?
1. Is it true that the FSO is suspending tracker related complaints whilst these complaints are being dealt with under the redress scheme (just looking for confirmation); and
2. If a complaint is progressing with the FSO (say to mediation or determination stage) because the lending bank says that it does fall within the redress scheme - what would happen if it was deemed subsequently that the relevant complaint should have fallen within the redress scheme?
[Background: The numbers of impacted customers keeps on expanding as new cohorts are included for redress.]
I'd appreciate any thoughts related to this like should a complainant (consumer) get a ruling from say the Central Bank that redress categorically does not apply before continuing with the FSO process. Otherwise put, if the FSO process completes, is the "redress" route exhausted?