So you did this - i.e. bought the carpet, underlay and fitting from them? And got the guarantee? In writing? What does it say?I was advised at the shop (am I OK to name it? Until I know for sure we'll just mention it is a Nationwide chain) that the only way i would get the full 'Shop Name Guarantee' is by having underlay and fitting purchased from them.
So he has at least verbally admitted liability in relation to the carpet that they sold you?Roll forward 9/10 months. I noticed about 2 months ago on the turn in the stairs (small landing i guess) that the edges were startign to fray. It has gotten progressively worse and last week i went into the store and they sent a fitter out to look at it. It was the same guy who originally fitted them. He advised that it was nothign to do with the fitting 'sure isn't the rest of the house perfect, it must be the carpet'.
Nothing in writing at all - even on the receipt/docket - about a guarantee?The guarantee was made verbally to me in the shop, after i questioned the cost of fitting the carpets. I was going through a lot of stuff at the time trying to get things for the house organised so didn't think of asking to see that in writing.
Yeah - hopefully you can come to some arrangement once the visit/inspection takes place. Good luck!Hopefully i can get the carpet replaced with the same type.....let's just see what the manager says.
Thanks Padraig,
plus some of the staples are coming out of the carpets.
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