they seem to be confusing to the revenue also - I just rang them to ask what it was for, the girl said it related to expenses in employment. I explained I was an office administrator, she said there was no credit allowed for anyone in Clerical/Office work. So I asked her to take it off for this year, to which her reply was 'sure its only 12.80, you can leave it on as it was granted to you at some stage'....so I said, no thanks, please take it off as I do not want to have my tax wrong.
She then said she would ammend the rent relief credits to reflect 300 in 2005 and 330 in 2006. She didn't know what the allowance should have been in 2004 but said she would check and refund any difference if there was any.
To be honest, I got the impression she was drafted in to help during this busy period but that she may not have been given sufficient training to deal with queries outside of the ordinary ' I have no PAYE credits, please give me some'....