We had a new kitchen fitted three and a half years ago. It included movable under-counter units that give easy access to corner spaces. It is just me and my wife now, so the units never had to cope with child or teenager exuberance.
This week the mechanism of one of the movable corner units came apart. We called the company’s fitter who came to examine it and said it was wear and tear, and the entire unit needed replacement, costing just under a thousand, including fitting. No option to repair. No longer covered by guarantee. No offer even to sell us replacement parts so that we could try repairing it ourselves.
This seems wrong to us. We expected our new kitchen to see us out, or at least to be in good working order for ten years, having chosen to go with a reputable Irish manufacturer who was well able to charge.
Are our expectations reasonable, and should we pursue this? Any feedback welcome, thank you.
This week the mechanism of one of the movable corner units came apart. We called the company’s fitter who came to examine it and said it was wear and tear, and the entire unit needed replacement, costing just under a thousand, including fitting. No option to repair. No longer covered by guarantee. No offer even to sell us replacement parts so that we could try repairing it ourselves.
This seems wrong to us. We expected our new kitchen to see us out, or at least to be in good working order for ten years, having chosen to go with a reputable Irish manufacturer who was well able to charge.
Are our expectations reasonable, and should we pursue this? Any feedback welcome, thank you.