pebbledash
Registered User
- Messages
- 104
Im fixed at 5.7% for another three years so I care about this TRS!! if I try and break out of the fixed rate they can charge me 20k
Hi Pebbledash,
Did Ulster Bank say when there system will be adjusted? I was about to call them...
Thanks
They said it wouldn't be before June. Revenue said they were given until July initially.
All of their rates, fixed and variable, are awful. Customer service is really terrible. I have asked them lots of times now to send me written notification of what rate I was fixed at. I know what it is but never got it in writing. They have sent my personal details to wrong addresses and lost 50% of what I supplied them with at time of application.
Their rates are so bad I really think that they should be forced to pass on only the minimum penalty needed for them not to make a loss for those wanting to break out of fixed rates.
Makes me sick to think that my taxes are rising to keep the banks cushioned when they won't give back even the minimum.
Back to my original question. Should they be made refund the 5% TRS in a lumpsum rather than sit on our interest for the rest of the year?
couple of things to bear in mind about UB/FA. Firstly they have not received one penny from the Irish taxpayer, it was the British taxpayer that bailed out their parent organisation, RBS
As for them being clever in relation to them not giving full TRS at this stage, I think you are giving them too much credit, the issue did not lie with FA/UB, rather it is an RBS issue as FA/UB systems set on the RBS platform and they do not seem to be able to cope initially with the 2 rates
Lastly 10% of the UB/FA staff are going to lose their jobs between here and year end, hence why some of them may have lost interest in what they are doing
Well they've still been bailed out and are giving nothing back.
Hi,
I posted a thread about this a while ago - I'm a First Active customer and they tell me it won't be adjusted until July - this is 9 months after the Budget (this was announced in Oct 08 budget). Revenue said that most banks had applied it from January but some were not in a position to do so until later in the year. As usual nothing from the bank in writing to say either way. Personally I think it's a dsigrace, they can adjust interest rates monthly, no problem so what's the big deal with adjusting TRS I ask????
..............wouldnt have wanted to spend much time or money initially on something they didnt really care about.
they sent a letter to all their customers at the start of may.
why dont you ring them or look at the other many threads on trs in this website, if you feel hard done by, your still going to get the money you are owed.
Indeed. I can equally imagine your moaning if you were incorrectly paid so it seems they can't win...
I didn't receive any letter from them in May - usual bad customer service.
I have no problem with them not applying the TRS increase immediately. I just think that the refund should be in one payment not spread out over the remaining months of the year. Why should they earn interest on our money by keeping it until the end of the year. Revenue said it was up to the banks to decide how to refund the difference.
i dont know where you get your information from, but first active and ulster bank do not get the trs money from the government until after they pay it to the customers.
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