Financial Services Ombudsman

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PFS7979

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Hi,

Can anything be read into the FSO himself (Ger Deering) corresponding with an effected consumer who is appealing a lender decision re: application of interest rate?

I dont want to go into specifics but does his direct involvement reflect in any way on importance/priority of issue from FSO office perspective.

Put differently, would it be normal practice that he personally write/sign letters to effected consumer?

Thanks
 
Just to add.. the issue related to Central Bank Tracker review and a particular lender contesting the consumers contention that rate was mishandled
 
He has sent a few written words in my direction too but he can't get involved because the Central Bank has the final word on all this.
 
I'd love to know what his opinion on this matter was. This is my particular boat!!
 
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