Published Findings
• ¤250,000 to retired farmer for bank’s cavalier approach and belittling remarks;
• ¤410,000 invested in Property Bond to be refunded in full;
• Grandmother’s ¤10,000 ‘burial fund’ and her grandchild’s ¤2,000 wrongly invested;
• ¤143,000 to two elderly couples needed personal intervention of Ombudsman;
• Mortgage rate to remain at original tracker rate at end of fixed rate period;
• No breakage fee to be charged on exit from a fixed rate mortgage;
• Investment Mortgage rate alteration was incorrect;
• ¤175,000 award for ¤290,000 loss suffered by elderly couple;
• ¤100,000 Credit Union investment loss to be refunded;
• ¤100,000 for lost land certificate in cancelled ¤225,000 sale;
• ¤10,000 to Credit Union for loss of ¤28,000 in ¤130,000 life policy;
• ¤21,000 award as move of pension policy to secure fund not carried out;
• ¤6,500 for incorrect statement to pensioners about access to investment;
• Stockbroker’s inappropriate investments merits awards totalling ¤125,000;
• ¤950,000 investment complaint not upheld;
• Overcharging of insurance premiums for non smokers discovered;
• ¤1,000 to grandmother, an uninsured driver, for Insurance Company error;
• 50% award for stolen car valued at ¤20,000;
• Insurance loss assessor no help to his client;
• Credit Union was wrong to release ¤5,400 from a minor’s account;
• Hire Purchase Company’s ten day clearance period inequitable;
• Change in maternity benefit cover was not an upgrade;
• ¤2,000 for sale of over 65 mortgage protector policy;
• ¤345,000 returned to two elderly investors for inappropriate investment;
• ¤300,000 refunded for six year investment bond wrongly sold to 85 year old couple;
• ¤7,000 award for breakage fee conditions on fixed rate mortgages not clearly stated;
• ¤116,000 award to elderly investors for wrong sale of ¤560,000 ten year bond;
• ¤90,000 for not explaining the downsides of a ¤150,000 geared property fund;
• ¤60,000 for unsuitable ¤75,000 High Risk Property Fund Investment;
• ¤53,000 award for non-disclosure of conflict of interest in investment property;
• ¤6,600 where ¤40,000 retirement lump sum investment fell ¤10,500 within a year;
• ¤6,500 for unsolicited approach to old age pensioner to change a ¤35,000 investment;
• ¤1m of alleged inappropriate investments by elderly person not upheld;
• Non payment of ¤625,000 life assurance death benefit by company was correct;
• ¤100,000 Investment Bond complaint not upheld;
• Six month notice period for cashing in investment cost investor ¤5,000;
• Accountancy firm’s role in ‘execution only’ ¤500,000 investment was confusing;
• ¤7,500 award to widower told in error of possible¤130,000 in death benefit;
• ¤3,000 for insurance reviews not carried out – possible 96,000 other cases;
• Benefit of ¤25,000 paid to blind person as Company’s actions were unfair;
• Cause of death insurance benefit condition was inequitable – ¤25,000;
• Cardiac Surgery costs of ¤15,000 and 50% of health insurance claim of ¤11,400 paid;
• Benefit of doubt in complaint regarding ¤18,000 disability payment;
• Concerns about motor insurance policies cancelled over the phone;
• Burned out car complaint of ¤3,500 and son stealing it not disclosed;
• ¤30,000 stolen property from guesthouse and non-disclosure of prior claims;
• ¤200 awarded for delay in paying travel insurance claim;
• Hair transplant eyebrow treatment health insurance claim not upheld;
• Bank account of deceased could not be released to a brother;
• Allegation of ¤540 Credit card fraud in Thailand was upheld;
• Only ¤2,000 of foreign ATM withdrawals of ¤4,000 were fraudulent;
• ¤4,000 for person on ‘Social Welfare’ and loan repayments;
• ¤22,000 travel insurance cancellation claim upheld.