Returned from work yesterday to find an Unpaid Toll Notice (UTN) from Eflow. In addition to the €3.00 toll charge, a further processing charge of €40.00 has been included. The UTN also advises on the date, time and direction that the car was travelling together with the relevant legislation and the maximum fine and potential imprisonemnt of a term not exceeding 6 months.
On reviewing my calendar, I noted that I did not have my car on the alleged unpaid toll date, I had allowed my girlfriend use it for a long drive to the West. Indeed you can just about make her out behind the wheel. Herein the problem lies, as my girlfriend had paid the toll within the specified deadline.
I spoke with Eflow this morning and all the Customer Services Rep. could do was cancel the charges if I advised of my car's registration number. At the bare minimum I want a letter of apology, accordingly I did not give my Reg. merely a telephone number that a 'team leader' may contact me on later today.
My query is whether Eflow have acted illegaly by issuing the UTN when the toll was paid? I am an accountant and I know that if I raised an invoice for a service which I had not provided I would be sued immediately and lose my Practising Cert. Have Eflow acted in contravention of the Sale of Goods and Supply of Services Act? Should I complain to the office of the Ombudsman?
This one could go all the way to the European Court of Human Rights.
I know they are a disaster but i really dont want to just let it go. My blood has been boiling since last night when i received the UTN. It is totally unprofessional and unfair. Surely they must be acting in contravention of some legislation?
Oddly enough, I had reason to point this out to the ICAI a few years ago when they debited my credit card account twice for a CPD course fee, and then claimed they were unable to reverse the error. They were highly impressedI am an accountant and I know that if I raised an invoice for a service which I had not provided I would be sued immediately and lose my Practising Cert.
How many people are being incorrectly billed for tolls they have already paid, along with an extortionate "processing charge" and threats of court action?
How many people are being incorrectly billed for tolls they have already paid, along with an extortionate "processing charge" and threats of court action?
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