pablohoney
Registered User
- Messages
- 27
Hi dean. That’s great it worked out for you. Mine isn’t a tracker complaint but I feel I have been badly wronged. Initially Ebs investigated my complaint and found here was no wrongdoing and told me to go to ombudsman if I was not happy fully knowing that the statue of limitations had passed for me to do that. With the change in that I was able to complain but still very little from ebs except a bit of back and forth through the ombudsman . I thought it was promising that their most recent correspondence was that they had sent it to their legal section for advice and then have looked for face to faceI recently successfully concluded a tracker appeal with EBS. They were very obstinate and dismissive for over a year and they suddenly settled with us for a significant six figure sum which we accepted (i.e we didnt try to get more via Ombudsman or go to High Court after). Its important to keep your nerve and have faith in your case and be equally as bloody minded with them as they are with you.
It may appear nothing's going on at EBS due to their silence for months or their attempts to palm you off with empty words but there is work going on in the background at their end and they are pragmatic at the 11th hour in my experience.
Hi. Got a phone call during the week saying the bank wanted to meet for face to face mediation. Complaint is in a while and have had no real indication of how things are going apart from a bit of two and fro through email with the bank via fspo . Then they said they wanted to refer to their legal section and now they want to meet face to face which I have agreed to but god knows when that will be in the current climate of covid. Has anyone any advice or able to tell me what to expect? Do I need a solicitor? I was told bank will probably have 4 or 5 people there. Seems a bit one sided to me
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