Existing customers can bring their fixed rate with them?

[dinzer]

Greetings,
first time poster ...

I am on a variable rate with BOI - 4.25%.
I have held off switching as i am exploring moving house.

The following statement on the BOI website confuses me

• Existing customers can bring their fixed rate with them to a new Bank of Ireland mortgage if they move during the fixed period

Does this mean i can switch to a 5 year fixed rate (3.3%) ... and if i move house i can get a new mortgage (of same value/balance) on the same rate without penalty?

I did ring BOI but the customer service rep suggest i would be penalized for this. If this is the case then the statement on their website is misleading.

thanks for any input

Din