While you say the computer is virus free are you sure ? Have you scanned it for all malware too, it may be turned into a spam bot and sending out loads of crap when turned on.
Is the broadband router shutdown when not in use ? Will stop anybody piggybacking on it.
You should ask perlico for your session details, showing start time, stop time and amount of data transferr.
Why dont you put a password on the router to stop people piggybacking on it?!
1) Password protect the network/router immediately.
2) What is the monthly download limit - you mention 36GB and 6GB. Also how much did she download in the months i.e. do you know how much she was actually over the limit?
3) Does she watch youtube or streaming media online, such as RTE player/BBC IPlayer? Sometimes people forget these use up your download bandwidth, since they actually watch them in the browser rather than in VLC player/windows media player etc.
4) Does she use iTunes or have an iPhone connected downloading updates?
5) Insist on a breakdown from Perlico, even O2 mobile broadband provide that
I personally don't think COMREG will be of any help with this.
Perlico are at fault for not fixing their 'track usage online'.. and putting up a clearly false message. In effect they are lying to you. I would ask them to demonstrate that there is a short term technical problem.. I would ask them how long this 'short term' problem has been ongoing, and a timescale for resolution.
Are Perlico in breach of their own terms and conditions by not providing a 'usage tracker'? If they have left you no way to determine your usage then you are in an impossible situation... and Perlico should do something to help you.
Were the excessive charges not noticed at first? or do you only receive infrequent bills?
By the way there are free usage monitors that you can download and track usage that way.
It sounds like you have a virus even if you don't realize it, or perhaps a 'piggybacker'... but something is using the bandwidth, and 1,200MB a day is a lot.
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