Mystic Oil
Registered User
- Messages
- 130
1. Does this low usage charge apply per billing period, (2 Months)
2. If charged this on an over estimated bill do they not refund you on the next meter reading.
Interesting. My father is in a nursing home and his property is vacant. Is he being charged a surcharge because of the low amount of electricity being used?
Unfortunately I do not deal with his various bills so I never see them and the person who does just "pays" everything that comes in to the house.
If the readings (or estimated readings) show a consumption of less than 2kWh (2 "units") per day in the billing period, they will charge the higher rate for the daily tariff.
My relative is in a nursing home too and the house is vacant. So what exactly is the higher charge per day and the base rate for EI?
Maybe if the other suppliers don't charge this it might be worthwhile switching to Bord Gais or Eirtricity?
A quick update to this (following 24 min 45sec call to EI)...
It seems to me that the call centre staff are so pre-programmed to take a defensive position on this surcharge scheme that they don't listen to the customer properly. It took over 20 minutes of wrangling to get them to understand that their billing system is flawed.
Once the matter was escalated to a supervisor, the errant bill was credited and a new bill issued, or so I was assured.
In the conversation that ensued with the supervisor, one little gem of information was gleaned - this may be important to EI customers who consume approximately 3 kWh per day (50% above their "low user" trigger point).
If a meter reader calls and is unable to get a reading, their billing system generates an estimate almost immediately. If the customer submits a reading (online) which differs with the estimate by less than 100 units, the customer reading will be rejected and the bill will issue on the estimated reading.
The advice (from the supervisor) was to call and speak to a customer service representative if you notice this. Quite how the customer is supposed to know what figure EI have come up with in advance of the bill being issued wasn't readily apparent.
This may help some.... if you sign up for EI ebilling and use of the web site, you can read and enter your own measurements as frequently as you like.
So you can enter a reading every 2 wks and then the scheduled bill has a record of accurate readings.
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