Thirdly what information was the ESB Networks technician using to back up his claims of undercharging you?
an ESB networks technician came here last summer, he said they had mixed my MPRN number with one of my neighbours and I had been over charged for approx 8 years, so I'm in credit!
No, an onsite technician did.
Thirdly what information was the ESB Networks technician using to back up his claims of undercharging you?
as an ESB networks technician came here last summer, he said they had mixed my MPRN number with one of my neighbours and I had been over charged for approx 8 years, so I'm in credit!
Hi,Help!
I've received a letter this morning from electric Ireland, saying they had been given a meter reading, and if it's correct that I owe them almost 9000 euro!
My meter is in my hall, nobody has called to take a reading and I didn't send in a reading as an ESB networks technician came here last summer, he said they had mixed my MPRN number with one of my neighbours and I had been over charged for approx 8 years, so I'm in credit!
I've rang them today, with my current reading, it's actually more than estimated and was told they will spread out the costs...but I'm so shocked. How could they make such a huge mistake.
Do the readings over the last few months look average ? Check out what you have used over the last 12 months and see if it's average. From Moneyguideirelend.com
The most recent electricity usage figures, produced by the Commission for Regulation of Utilities (CRU) , say that 4200kWh is now the “official” average annual electricity usage for households in Ireland.
I only have a single phase coming into the house am I right in thinking usage of over €700 the main fuse would have popped and it would be practically impossible to use this much?
I've no idea why my usage went up so much but after Airtricity put in a pay and go meter usage dropped to €42 the following month, I'm still convinced the meter was faultyNo, not at all, if we run the power to its hypothetical max of say 230V X 63A = 14.5KW
If we run that for 24hrs everyday,for a month, say 30 days we have a KWhr usage of 10,440.
So at say, 20c per unit that would come to a monthly charge of €2,088 .
But nevertheless, €700 does seem high, but we have no idea what you have plugged in ?
I've no idea why my usage went up so much but after Airtricity put in a pay and go meter usage dropped to €42 the following month, I'm still convinced the meter was faulty
The few months before never went over €120 per month but suddenly theHi,
I too an in a similar situation in my case after 5 years with Airtricity I signed up for their budget plan which was for €148 per month by direct debit.
Within a few months they contacted me to say they underestimated my usage and I now owe them over €2,500. When I checked my usage I found my usage was 171.85 in Nov, 244.54 in Dec, 543.16 in Jan 761.12 in Feb and 513.13 in March and 367.16 in April.
I believe the meter must have been faulty and agreed a €240 fee to have it checked but when I rang a couple of weeks later I was told there was no works order to check it and the meter was destroyed.
I only have a single phase coming into the house am I right in thinking usage of over €700 the main fuse would have popped and it would be practically impossible to use this much?
I have reported it to the Energy regulator who have been great but Airtricity tell me the investigation is closed as no fault was proven but when the Energy Regulator contacts then they say the investigation is still ongoingSounds as if you need to make an official complaint and pursue their complaints procedure. If the matter is not resolved to your satisfaction then progress on to the CRU.
Wasn't it convenient for them to ditch the meter even though they could have made a €240 fee out of the investigation
I have reported it to the Energy regulator who have been great but Airtricity tell me the investigation is closed as no fault was proven but when the Energy Regulator contacts then they say the investigation is still ongoing
Thank you I will do thatI would contact Airtricity by e-mail and c.c. the CRC in on the email. Confirm that you need confirmation in writing that the investigation is closed. If they do not provide this then get back to the Regulator. The ball is in their court then.
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