Grizzly - I've a similar experience to the last two chat sessions with Eir... it was never a "great" service from Eir in relation to the online chat, but it has declined in the last 6 months or so...The staff on the Eir chatline were only interested in fobbing me off to someone else and ending the conversation.
To be fair, according to the support pages the chat team are right here and the eir shop was wrong.Utterly useless. They said I had to top up every 5 months. They wouldn't unblock the phone online but insisted that I call to an Eir outlet. I did. They said that I had to top up every 90 days not every 5 months.
They unblocked my phone and couldn't understand why the people on the Eir chatline didn't do this for me.
I imagine the eir chat team could have technically unblocked your phone, but there was a process that you had to show some photo Id to get it unlocked. I have no idea what that process is, but I am guessing it is to prove you are the owner of the phone. Were you able to answer the relevant security questions for the chat team or maybe there had been an alert put on the phone? The OP mentions a data protection issue - so maybe it relates to that. The whole world is gone mad with data protection given GDPR coming in May !Eir have now blocked my phone saying it is a Data Protection issue and I have to call to an Eir shop with photo ID?
The staff on the Eir chatline were only interested in fobbing me off to someone else and ending the conversation.
To be honest, I don't think I have every got any reasonable service for any chat agent no matter what the company or industry is. Anything that is difficult you still need to ring in, and anything that that is easy can be done yourself via self-service.I've a similar experience to the last two chat sessions with Eir..
Like most, I am assuming the coverage is the biggest factor. At my house Vodafone has the best coverage so I use them over 3 or eir. Cost is not as big a priority as coverage - and I live in South Dublin !!I find Vodafone good and have heard so many complaints about Eir that I certainly wouln't use them.
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