1eyeonthefuture
Registered User
- Messages
- 85
I have tried the online portal several times and got the same reply as Peig. I need to change my forename to match my passport. Checked & rechecked to make sure I had inputed details correctly! Tried the helpline, but the reply I got there was that they only work business hours. Can anyone figure what I should do next?This is reply I keep getting online: We can’t update your Digital COVID Certificate at this time. Please ensure that you have entered your details, including the Unique Certificate Number, exactly as they appear on your current certificate as well as your PPSN/Mobile Phone number. If you continue to have problems please call our Helpline at 1800 807 008 and they will assist you in updating your certificate. I have checked and re-checked what I key in.
I did get confused with the 'zeros' and letter 'O' but entered cert number using all zeros and still rejected. I need a forename change, all other details correct.Have you checked your cert number? My cert has many Zeros in it that look like the letter O. Could that be your problem.
Call again Monday during office hours maybe?I have tried the online portal several times and got the same reply as Peig. I need to change my forename to match my passport. Checked & rechecked to make sure I had inputed details correctly! Tried the helpline, but the reply I got there was that they only work business hours. Can anyone figure what I should do next?
If you got the cert by email try copying and pasting the relevant bit of the cert id from that? The bit after "URN:UVCI:01:IE:" and including the trailing ":1" or whatever I presume?I did get confused with the 'zeros' and letter 'O' but entered cert number using all zeros and still rejected. I need a forename change, all other details correct.
Success! Couldn't copy & paste as doc was not emailed to me but I persevered with entering the code ,& eventually got it right. It was as clubman said mixing up zeros with letter O. Btw don't bother trying the helpline. Tried for an hour today & didn't get through.If you got the cert by email try copying and pasting the relevant bit of the cert id from that? The bit after "URN:UVCI:01:IE:" and including the trailing ":1" or whatever I presume?
Credit where credit is due, it was @Black Sheep who suggested that.It was as clubman said mixing up zeros with letter O.
Well done! Can I ask if it was a mix of zeros and letter O that worked for you - using all zeros hasn't worked for me so perhaps that is where I am going wrong.Success! Couldn't copy & paste as doc was not emailed to me but I persevered with entering the code ,& eventually got it right. It was as clubman said mixing up zeros with letter O. Btw don't bother trying the helpline. Tried for an hour today & didn't get through.
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