I have been involved in the property claims sector of the insurance industry for over twenty years. In my professional opinion, there were too many inaccurate remarks and assumptions made in that programme.
The majority of that programme was so far off the mark and tainted with vested interests, that for once I am lost for words!!!! To be honest, It was reminiscent of a "Kent Brockman investigates" from a Simpsons episode and carries the same credibility as far as I am concerned.