Ha Ha - thats why buying off your local reseller is the best thing to do. It aint that cheap for no reason.
Dell are cheap because they cut out "good old customer service" Were you to purchase a Fujitsu Siemens, HP etc. you buy it from a reseller who should be concerned about the product service you get. Like all things you do need to find the right reseller who will stand by what he sells you.I've heard alot about customer service issues with dell but never experienced them so heres my experience.......when he came on phone he said he would talk me through it for 89 euro. Some warranty! I thought my contract for the purchase was with Dell not Microsoft.
Off to Computer Doctor for me.
I have similar experience. I'm sure lots of people do. Its pretty common these days, as so many work in IT and have done for decades at this point. In my office the vast majority of people have 20yrs+ experience and a good many have 30yrs+ experience. Suprised you don't make any distinction between business support/professional services and consumer support. They are very different. Different again is the support for the XPS line. Which is what the OP has. Maybe in the UK its different to Ireland. The advice of not buying a dell, and buying through a reseller, is not that useful considering the OP already has bought the Dell and has support through them. However thats not the problem. The problem seems to be the OP is not familar with Vista, and is unclear what his warranty actually covers. But its seems a Vista update has caused a problem. But it could be anything. I've never had much of a problem with Dell support, but then I'm an IT person so am not going deal with the the same way other people might. I really only contact them for hardware issues.
Deisce, if you are stuck and in Dublin, PM me and I'll have a look at it, if you can bring it to me.
Its not completely unexpected to get a couple of bad sectors on a Hard Disk. You can mark them as bad and you should have no further problems. But I would say if you get the report and send it to Dell they may send you out a new Hard Drive. I wouldn't think that the Dell tests are that comprehensive as a low hard disk scan. They are just looking for basic hardware failures. For example their tests didn't pick up a broken touch pad button on a laptop I was looking at. They fixed that even though it was a few weeks out of warranty.
Of course you have a back up of this HD?
Always (like you did) ask around. I think everyone knows someone who works in IT who can at least point you in the right direction.
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