Dell A940 not recognizing that it is full of ink!

[aine]

I recently replaced the ink cartridges in my printer for the first time. However, the pop-up which appears on the computer every time the printer is used continues to say 'out of ink'. Perhaps it is because I did not order the ink online through this pop-up box - I rang Dell instead. It was very useful to be able to keep an eye on the ink levels and I would love to be able to fix it.

 

[zag]

It's not to do with where or how you bought the cartridge - unless you bought the wrong one.

Did you follow the instructions on the box ? There is a strip of plastic which is normally used to seal the cartridge - did you remove this ? Does the printer actually print, but just report it is empty ?

z

 

[Enaja]

Did you print a test page? is it actually printing. I would take out the cartridges and put them back in. As Zag said check whether the seal is broken.
Check in case the nozzels are blocked.

 

[aine]

printer

The printer is working perfectly. If I order the next batch of ink online through the pop-up that will probably make it go back to normal - if your suggestions do not work.
Thanks.