With previous experience in working in the financial services sector I know the madness that ensues when one of these types of products/funds matures. There will be absolutely a pot load of people all trying to do the same thing. As it's an investment they have to do all appropriate anti money laundering cheques, exit tax calculations etc. Multiply this by a large number of requests received on the same day & you see the reasons why this takes time. Most people start jumping up & down when things aren't processed as soon as they'd like but these companies are reputable & will have very rigorous internal checks for these types of transactions. Bear with it but yes you are correct there is a stage where turnaround becomes a bit unreasonable. Just remember, as with all calls, go easy on the person at the end of the line, it's not always necessarily their fault.