Yes, they state that i must cover the costs both ways!!! baffled as i shouldn't have to incur costs for an item that was defective.
The online service is back and fourth by emails, which they keep missing the point (not sure is it intentional or its that their english skills of the french reps are poor and they don't understand). The customer service reps are also french and very difficult as english is also limited, i have asked to speak to their manager and have been told that they can't do this and that they will ring me back, which has never happened...its just hopeless - is it possible to do something with visa or the like to get back or hold payments as item is defective?
If i knew that this was not a proper irish online service and that the items shipped from ireland and not europe i would have never gone with them, as when something like this happens, it seems that i don't have a leg to stand on.