I was absolutely flabbergasted and unloaded in a reasonably polite way to the poor guy at the other end of the line.
I’m told one of the reasons it’s so long is so they can explain the terms and conditions. Not having these in writing strikes me as putting me at a disadvantage, unless I arrange to record the call as well.
So, can they do this, or can I insist that they’ve already had my instruction to them?
I think it is simply that they do not want any consumer business, yet thy will not say that.
In short, I've no idea how they intend to stay in business here when they make it so difficult for customers.
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